1.1 Personal Information: When you book our services, we collect personal information including:

• Full name and contact information (phone number, email address)
• Identification documents (for travel verification)
• Payment information (processed securely through payment gateways)
• Travel details (departure/arrival locations, dates, times)
• Special requirements or preferences

1.2 Automatically Collected Information: When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses

1.3 Parcel and Cargo Information: For parcel and cargo services, we collect sender and recipient information, package contents, and delivery addresses.

We use the information we collect for the following purposes:

• Service Provision: To process bookings, manage reservations, and provide transportation services
• Communication: To send booking confirmations, travel updates, and respond to your inquiries
• Payment Processing: To process payments and manage billing
• Customer Support: To provide customer service and support
• Safety and Security: To ensure the safety and security of our services
• Legal Compliance: To comply with legal obligations and regulations
• Improvement: To improve our services, website, and customer experience
• Marketing: With your consent, to send promotional materials and special offers

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, IT service providers, and marketing partners. These providers are contractually obligated to protect your information.

3.2 Legal Requirements: We may disclose information when required by law, court order, or government regulation, or to protect our rights and safety.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

3.4 With Your Consent: We may share information with your explicit consent for specific purposes.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage of personal information
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Booking and transaction records are typically retained for a minimum of 7 years for accounting and legal compliance purposes. After this period, we will securely delete or anonymize your information.

You have the following rights regarding your personal information:

6.1 Access: You have the right to request access to the personal information we hold about you.

6.2 Correction: You can request correction of inaccurate or incomplete information.

6.3 Deletion: You may request deletion of your personal information, subject to legal and contractual obligations.

6.4 Objection: You can object to the processing of your information for certain purposes, such as direct marketing.

6.5 Data Portability: You may request a copy of your information in a structured, machine-readable format.

6.6 Withdrawal of Consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise these rights, please contact us using the contact information provided at the end of this policy.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Phone: +255 675636439
• Email: Simbamtoto@Gmail.Com
• Address: P.O Box 2094 Tanga, Tanzania

We will respond to your inquiries within a reasonable timeframe and in accordance with applicable data protection laws.