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Find answers to common questions about our services, bookings, and policies
Common Questions
Browse through our frequently asked questions to find the information you need
Booking & Tickets
Yes, you'll receive a digital ticket via SMS and email, which includes your booking reference number and travel details.
If you don't receive your ticket within a few minutes of payment, check your spam folder. If it's still missing, contact our support team with your payment reference.
No, printing is not required. You can show your digital ticket or booking reference from your phone when boarding.
Once your payment is successful, you'll receive a confirmation message via SMS and/or email, including your booking reference and travel details.
Yes, you can book on behalf of someone else. Just ensure their correct name and phone number are entered during booking.
If you've entered incorrect passenger information, contact customer support immediately. Some details can be corrected before the trip.
Yes, the system allows booking up to 6 tickets per transaction.
Payment
If your payment fails, try again with a different method or check your network connection. No funds should be deducted. If you're charged without receiving a ticket, contact support.
Yes, we allow cash payments at the bus station only. In most cases, payment is done digitally via the website.
If you've entered an incorrect payment reference or paid to the wrong number, your ticket may not be confirmed. Please contact support with your transaction ID and payment details.
Please wait a few minutes and check your SMS and email. If the ticket doesn't arrive, contact support with your payment proof.
If you take too long to pay, your seat may be released. In that case, you'll need to start the booking process again.
Passenger Services
We allow standard luggage (1 large bag + 1 carry-on). For extra or oversized items, please check directly with the operator before travel.
We recommend arriving at least 30 minutes before departure to allow time for check-in and boarding.
Yes, children are welcome. Children under 4 years of age travel free.
Our travel offers do not include meals, but we offer some soft drinks and water.
Policies & Procedures
Missed buses are considered a no-show and are generally non-refundable.
If your bus is changed, delayed or cancelled, you will be notified via SMS or direct call.
Still Have Questions?
Can't find the answer you're looking for? Our customer service team is here to help you 24/7.
